We understand your decision to return your purchase, and while we regret any inconvenience caused, rest assured, we are dedicated to assisting you every step of the way during the return process. Our commitment to facilitating returns stems from our unwavering dedication to ensuring a positive customer experience.
Contact Us First
To initiate a return, please contact us at service@forious.com. Do not return items directly to the shipping warehouse address, as our shipping and return warehouses are different locations. Returning items to the wrong address may result in additional costs for which you may be responsible.
Return Approval
After you contact us, we will discuss your return request and determine if a return is appropriate. If approved, we will provide you with the correct return warehouse address.
Shipping Your Return
We do not provide return labels. You will need to contact a carrier of your choice to arrange the return shipment.
Return Inspection:
Once we receive the returned item, our warehouse staff will inspect it.
If the return is due to a product defect, we will issue a full refund.
If the return is due to a change of preference, we will deduct 30% of the order amount as a restocking fee.
Refund Process:
Refunds will be issued back to the original payment method.
The refund will typically take 5-7 business days to process.
If you do not receive your refund within this timeframe, please contact your payment provider first for assistance.
Communication：
We believe that every problem has a solution. We are committed to maintaining good communication to resolve any issues.Thank you for your understanding and cooperation. We are here to help!